FLEX as an Operating Model

FLEX is an operating model used to help an organization achieve business agility which is the quick realization of business value predictably, sustainable and with high quality. It includes:

  • The vision, mission and strategy of the organization
  • The workflows used to realize value by the organization
  • The values of the organization
  • Leadership and management methods used by the organization
  • Lean-principles to guide decisions made on who the organization can improve its operating model
  • Metrics used to guide decision making
  • The methods for continuous improvement of the people and the systems within which they work
  • The tools used by the organization
  • The Guardrails system: agreements made within the organization among each other
  • A starting point that fits the organization using it