The Value Stream Illustrates an Inherent Challenge in Organizations

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Disciplined Agile Value Stream Consultant Workshop

Overview

The value stream is the sequence of work from concept to realization of value. We clearly want to get ideas out to our customers (whether they be internal or external) as quickly as possible. When we contrast the value stream with how most organizations are hierarchical in nature as well as how they manage people, the value stream highlights a significant challenge most organizations face. Essentially we manage in a top-down manner, while we should be attending to the flow of work across the organization.

Article

The best way to understand where you are is to look at your value stream. The value stream can be thought of as the flow of work that takes an idea to the point of realization of value. Notice that what is most important is the realization of value because merely delivering product is of no value by itself.

You must attend to the total time from start until your organization or your customers realize value from your efforts.

To understand this, consider a common organization’s structure:

Figure 1: Common organization structure

Most organizations exhibit some form of hierarchy. In this type of structure, it is natural for managers to consider if their people are properly utilized, being productive, doing quality work and are working on the right things. In other words, we manage in a top-down fashion.

However, realizing value does not occur in a silo. Our work typically goes across an organization as shown in Figure 2.

Figure 2: Work flowing across the value stream

In Figure 2, the red arrows are the actions of getting approval. Note that these actions in and of themselves add no value.  Also, a real value stream would not be such a nice flow from left to right but would go forwards and backwards. When you look at the total time from start to realization of value, you begin to see the need to attend to time-to-market, your ecosystem, visibility, effects of upstream groups on a team, and the effects of a team on downstream groups.  The value stream is where the work actually takes place, as illustrated in Figure 3.

Figure 3: The value stream

By comparing Figures 2 and 3, you can see that natural conflict that arises: it is common to manage work in one way but it actually flows a different way.  This is illustrated in Figure 4.

Note how our work is being managed from a top-down point of view even though our work flows another way.

Figure 4. Managing work in one way even though the work flows another way

When you understand this conflict, you can do something to resolve it. Transformation begins with understanding the value stream: the work people are doing.

We illustrate the work people do in a flow diagram because the intent is to go from selection to realization quickly. Note that these are shown linearly but in fact they are done interactively and with continuous feedback. This example also does not include what heavily regulated companies (such as health equipment makers and insurance companies) or companies with hardware and software components. Lean Thinking helps attend to these additional factors.

Figure 1. The Ideal Development Value Stream

Be clear that we are not suggesting that there should be a flow from left to right. There is both heavy interaction and feedback required. We have not shown this in order to keep the diagram easier to understand.

That fact that the above is a common flow of software may not be surprising. Perhaps what is, however, is that 80% of organizations attempting Agile methods have pretty much the same problems. It is important to realize that most companies are organized the same way. Systems-thinking tells us that the ecosystem of a company will dictate many of the challenges it experiences. Understanding these challenges is an important start in seeing how they can be properly addressed.

Considering the value stream provides key insights

Value stream mapping is the best way to learn what is being done in your organization. We have seen many people in the same organization have different understandings of what is going on. A value stream map enables everyone to get on the same page. A general sense of an organization’s workflow is critical to see what is happening.

However, once one considers that our efforts are on realizing value (the flow from left to right in Figures 2 and 3) and not on managing each group for local optimization, it becomes clear what the root causes of many of the challenges include:

  • People are busy but there is so much work going on any one piece of work stops and starts as it waits for available capacity
  • Much rework is required because of delays in feedback
  • Too many things are in play
  • The chunks of work are too big

Delays cause much of the work that people have to do. The value stream is often the best way to see these delays.

By attending to the value stream and the challenges that occur, you can see where to put your attention for improvement.

If you are using SAFe

It is important that SAFe has subtly redefined the value stream that may cause confusion.  SAFe sometimes refers to the value stream as workflow and sometimes as “long lived value streams” referring to the peole in them. This causes confusion and weakens the value of the concept. See The Value Stream in SAFe for more information.

Additional Resources

See Value Streams and Why They Are So Important for more.